A conversation is the list of messages related to a precise booking, exchanged between you and a business partner connected via Sengerio.
To access the detail of a conversation there are several ways:
- Click on a notification, which you can see by clicking on Pending or Messages.
- Right-click (or hold, from the tablet) on a booking in the Agenda or Vehicles scheduler and select Conversation to access the conversation related to the specific booking.
- Open a booking and click on the chat icon to access the conversation related to that specific booking.
Each message, contained within a box, shows the name of the sender or recipient and the date and time of sending.
The one below is an example of a message that comes when the connected customer assigns you a booking.
To accept the assignment click on the green Accept button, to refuse click on the red Refuse button.
Clicking on Accept the booking status will change from Pending to Open.
Any change to the booking made by you or your business partner will trigger a message. Fields marked with a red triangle are those that have been modified.
To send a text message at any time, write in the white space below, choose the recipient and click on Send.